Return and Refund Policy

We implement a customer-friendly return and refund framework in accordance with US local consumer protection standards, to fully safeguard your legitimate shopping rights.
  1. Eligibility Period: You may submit a return application within 14 calendar days after you receive your parcel. All returned items must remain unused, with all original packaging, accessories and attachments intact, free of scratch, stain or artificial damage.
  2. Application Process: Send your order number and relevant product photos to our official service email to initiate review. Our team will respond to your request within 24 working hours and provide clear return guidance.
  3. Quality & Authenticity Guarantee: If the received item fails third-party professional authenticity appraisal, or arrives with factory defects, we accept full refund or free replacement, and we bear the relevant return shipping expense.
  4. General Return Terms: For voluntary non-quality returns, the customer is responsible for the round-trip shipping fees. We reserve the right to reject returns for goods that show obvious signs of wear or missing original fittings.
  5. Refund Execution: Once we receive and inspect the returned merchandise, the corresponding refund will be processed to your original payment account within 3 to 5 working days.