Service Policy

Our dedicated after-sales team provides sustained support throughout your entire shopping cycle, backed by our fixed Portland business location for stable long-term service.
  1. Pre-purchase Consultation: Our specialists can offer detailed introduction on material craft, size specification and stock status for all leather goods. We support third-party authenticity inspection arrangement before order shipment for your peace of mind.
  2. Order Follow-Up Service: We keep track of your order progress from warehousing, packing to delivery. We will actively assist to resolve logistics delay, lost parcel or delivery exception issues.
  3. Long-Term Aftercare: We provide guidance on daily leather maintenance for your purchased goods. For any service inquiries after receipt, you can reach us via email or phone during working hours from Monday to Friday.
  4. Official Service Commitment: All contact information and physical business address are formally registered locally in Oregon. We operate under standardized US retail rules, and all service terms are enforceable under local commercial regulations.